Do you speak native-level Swedish, have a passion for high quality customer service and want to work in one of the fastest growing startups in Europe? Swappie is building a marketplace for refurbished smartphones bringing the circular smartphone economy to the masses and enabling everyone to consume electronics more sustainably. We’re now looking for a Swedish speaking customer success specialist to join our team at our Helsinki office. We’ve been operating in Sweden for over two years now, and as the market grows bigger, we need more talent to our Customer Success team to help us grow further.

Working hours in this role are between 13-21 on weekdays and we hope you can start in the job as soon as possible. This is a part-time role with a minimum working hours 30 hours per week.

What you will work on:
– Answer customer tickets via phone, chat and other platforms
– Build an outstanding customer experience for our Swedish customers

We would like to hear from you if you have:
– Native-level Swedish and excellent communication skills in English
– Customer service mindset
– Previous experience in customer service in Swedish is seen as a plus!

We hope that you enjoy working in a fast-paced startup environment, have a self-starter attitude and great team working skills.

What we offer:
– A unique opportunity to join our growing 400+ person team in one of the fastest growing scale-ups in Europe
– Supportive, diverse and fun team with great team spirit and an amazing work environment
– Brand new office in Helsinki, Ruoholahti with a rooftop terrace and a sauna
– Healthcare, lunch and gym benefits, phone discounts and much more!

Does this sound like an exciting opportunity you don’t want to miss? If yes, we would love to hear from you! Please send us your application with a CV and a short cover letter telling us why you are interested in this role. The recruitment process consists of a small quiz in Swedish, phone interview with Talent Acquisition and interview with the Hiring Manager.

We are contacting candidates constantly, so do not hesitate to apply as soon as possible. The position will be filled as soon as we find the right match. If you have any questions about the role, we are happy to reply to you at [email protected] Please note that we don’t accept job applications via email.

Details
Location: Helsinki, Finland (Itämerenkatu 3 A)
Start date: As soon as possible
Job type: Permanent, 30-37,5h/week
Job advert posted: 22.9.

ABOUT SWAPPIE

Swappie is a high growth technology company based in Helsinki, Finland, building an end-to-end marketplace for refurbished smartphones. We’re currently in hyper growth mode and expanding our operations across Europe, bringing the circular smartphone economy to the masses. We want to change the way people think about refurbished smartphones and promote a more sustainable alternative.

Since launching in Finland 2016, we have grown extremely fast and have raised funding from some of the most prestigious investors in Finland: Lifeline Ventures (early investor of mobile gaming giant Supercell) and Reaktor Ventures. We’ve also won numerous international business awards, including appearing on Wired’s list of hottest startups in Helsinki, the Finnish Innovation Fund’s award for contribution to the circular economy, and appearing on TNW’s Tech5.

Sound like the place for you? Join us!